FAQ

Care Instructions

1. To preserve the condition of your cozy items, wash inside out and in cold water. This ensures the design and vibrant colors can last forever!

2. Air-dry to keep the material feeling buttery-soft and plush

3. Use mild laundry detergent

4. When ironing, use a low heat setting and do not press heat directly onto design

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🌺🌴combine these 4 steps and you're clothing pieces will definitely feel brand new even after multiple washes! 🐚πŸ₯₯

Sizing Guide + Product Details

Find your perfect sizing and view individual product features under each product's description section!

Delivery

1. Domestic Shipments (U.S.):

Economy: 4 - 8 business days, $7.39

Standard: 2- 5 business days, $8.49

πŸ›’ FREE shipping on ALL orders over $80 (applicable to U.S. orders only)

2. International Shipments:

Standard: 10 - 30 business days, price calculated at checkout depending on where you reside

πŸ’— please be patient with package arrival dates especially for international orders as we are a small business with limited manpower

⚑ delivery rates are subject to change based on weight and distance

πŸ’Œ for ALL orders, we are not responsible for lost, damaged or stolen items if the courier has marked your item as delivered or if the courier holds your item at your request

refer to shipping policy below for more detailed information πŸ‘‡πŸ»

Return, Refund and Shipping Policy

Return and Refund Policy

πŸ’Œ We do not accept returns. Cancellation and exchange of orders are not permitted.

πŸ›οΈ Refunds are permitted only in the form of a gift card or store credit.

If you have any queries, please feel free to drop us an email at sunsetcrews.co@gmail.com! We respond to all queries within 1-3 days.

Shipping Policy

*Refer to 'Delivery' FAQ for info on delivery rates

πŸ₯₯ For ALL orders, we are not responsible for lost, damaged or stolen items if the courier has marked your item as delivered or if the courier holds your item at your request

πŸ₯₯ All packages unable to be delivered due to an insufficient address, unpaid duties or VAT etc. will result in a refund of purchase (refer to Return Policy) minus return shipping cost

Domestic Shipments (U.S.):

After your order has been shipped, we are not responsible for the time it takes the postal service to process and deliver your order.

πŸ›’ We offer FREE shipping on ALL orders over $80 (applicable to U.S. orders only)

International Shipments:

- may experience longer delays depending on your locations and restrictions in your area

- we are only responsible for shipping out the order to the courier, not package arrival dates

- the customer is responsible for any VAT, taxes, import fees etc. upon delivery

*free shipping is not available for international shipments